PMO & Customer Engagement · AgilePoint

Priya Ray She/Her

Enterprise Delivery & AI Platform Strategy

10+ years turning enterprise transformation into measurable business value — from solution strategy through delivery, adoption, and AI-enabled platforms.

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  • PMP
  • PMO-CP
  • CPMAI
  • Cupertino, CA
Portrait of Priya Ray
Certified PMP · PMO-CP · CPMAI
Building with AI
10+ Years in enterprise delivery
40+ Enterprise accounts managed
15+ Active client engagements
NA · EMEA Delivery coverage
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About

Strategy, customer engagement, and delivery leadership — turning business objectives into successful outcomes.

Top skills
Communication Artificial Intelligence (AI) Process Automation Strategy Leadership

I'm a PMO and Customer Engagement professional with more than 10 years of experience helping organizations deliver enterprise transformation that creates measurable business value. I bring together strategy, customer engagement, and delivery leadership to turn business objectives into successful outcomes.

I work across strategy, pre-sales, enterprise delivery, and customer engagement — partnering with executive stakeholders throughout the customer journey, from solution strategy and implementation to adoption and long-term success. Whether shaping solution approaches, leading complex delivery programs, or guiding enterprise-wide initiatives, I focus on governance, collaboration, and delivering outcomes that align with business priorities.

I enjoy working at the intersection of consulting, technology, and customer success — helping organizations modernize operations through process automation and AI-enabled platforms. My approach combines strategic thinking with practical execution to reduce delivery risk, accelerate adoption, and help customers realize the full value of their technology investments.

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Experience

AgilePoint logo

PMO & Customer Engagement

AgilePoint · Full-time
May 2025 — PresentCurrent

Mountain View, California · On-site

Lead Professional Services strategy and delivery across AgilePoint's NA and EMEA regions — spanning presales scoping, commercial negotiations, program delivery, and escalation management.

  • Drove Professional Services revenue across nine engagements in H1 2026 through scoping, positioning, and delivery leadership.
  • Secured an account expansion via a digital modernization opportunity within an existing enterprise account.
  • Manage a portfolio of 40+ enterprise accounts with 15+ active engagements across new business, delivery, and renewal.
  • Scope AI platform integrations — enterprise connectivity, AI-powered search, document intelligence, and analytics — and introduced Hypercare & defect-severity frameworks for critical deployments.
Agentic AI DevelopmentCommercial StrategyDelivery Leadership
AgilePoint logo

Project Manager

AgilePoint
Dec 2021 — Jan 2023

Cupertino, California · Remote

Led resource planning, procurement, and delivery for enterprise workflow-automation programs across full-time and part-time engagements.

AgilePoint logo

Professional Services Project Manager

AgilePoint · Full-time
Dec 2016 — Mar 2020

West Des Moines, Iowa · Remote

Owned delivery of Business Process Management (BPM) projects on an onshore-offshore model, as the single point of contact for client communications and escalations.

  • Reduced average project operating cost 10% by standing up a Level-2 PMO for the organization.
  • Cut project approval time 50% with standardized artifacts (BRDs, SOWs, project plans).
  • Grew revenue per customer 10% as a strong customer-success advocate.
PM

Project Management Consultant

Self-Employed · Freelance
Jun 2015 — Nov 2016

West Des Moines, Iowa · Remote

Consulted for local businesses on project-management functions and process-improvement initiatives, partnering with C-suite teams on stepwise implementation plans.

AMC Technology logo

Project Manager

AMC Technology LLC
Jun 2011 — Aug 2013

Greater Richmond Region, Virginia

Led CRM–CTI projects end to end, monitoring and reporting delivery execution to leadership.

  • Increased project margins 5% by negotiating vendor billing rates.
  • Cut average project duration 25% through delivery-process data analysis.
Check out more on LinkedIn
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AI Automation Lab

Hands-on builds from “AI Automation in n8n: Build Agents & Voice Agents.” Not theory — build, test, deploy: reliable, observable AI agents that operate inside real business workflows.

Autonomous Financial Agent

An LLM-driven agent that performs portfolio rebalancing decisions end to end.

LLM AgentsFinanceAutonomy

Production Voice Agent

A real-time voice agent combining ElevenLabs, Twilio, and retrieval-augmented generation.

ElevenLabsTwilioRAG

Multi-Agent GTM System

A go-to-market system orchestrating multiple agents across MCP, Firecrawl, and CRM.

MCPFirecrawlCRM

Agentic RAG Pipelines

Retrieval pipelines backed by Supabase vector stores for grounded, observable agents.

Agentic RAGSupabaseVector DB
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Certifications & Education

Project Management Institute logo
Project Management Institute

PMP

Project Management Professional — standard-setting leadership across complex project lifecycles.

Project LifecycleStrategyLeadership
Project Management Institute logo
Project Management Institute

PMI-PMOCP

PMO Certified Professional — designing and running governance-driven project management offices.

PMOGovernanceOperating Model
Project Management Institute logo
Project Management Institute

PMI-CPMAI

Certified Practitioner in AI Management — a business-first framework across the full AI lifecycle, with transparency, accountability, and human oversight.

AI GovernanceLifecycleResponsible AI
Udemy logo
Udemy

AI Automation in n8n

Build Agents & Voice Agents — architecting autonomous pipelines and LLM-driven agents for voice and financial automation.

n8nLLM AgentsVoice
Education

Virginia Tech

Organizational Management Strategy and General Management · Blacksburg, Virginia

K. J. Somaiya College of Engineering & Information Technology

Bachelor of Engineering (BE), Electronics & Telecommunication · Mumbai, India

Continued learning · PMI
Practical Application of Generative AI for Project Managers Talking to AI: Prompt Engineering for Project Managers
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Let's build enterprise
outcomes that last.

Strategy, delivery, and AI-enabled platforms — reliable, observable, and worth the investment. Based in the San Francisco Bay Area, working across NA and EMEA.

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